Support Paysync


We offer a 7-day free trial for all new organization accounts. Organizations can have up to three (3) members. Following the trial, users can select a subscription plan or a single-use plan to continue using the app. Click here to view all of our plans & pricing.

Redacting files before uploading is not necessary. We do not use or store your client’s sensitive information (employer, address, bank account details, etc.) and we never share your client’s files with any third-party platform.

No, we do not permanently store any pay stubs. For standard app access,files are stored temporarily, just long enough to process the file, then we permanently delete the file from our servers. We never store any sensitive or personally identifiable information about your clients.

No, PaySync’s data extraction is 100% automated. There are no humans involved in our data extraction process. On the occasion that there is an error that our software can’t handle, the PaySync Support Team works in conjunction with you, the user, to troubleshoot the issue.

Category Subcategories
Pay Groups Gross Pay, Regular Pay, Overtime, Bonus Pay, Net Pay, & Other Income
Taxes Fed. Inc. Tax, State Inc. Tax, Local Tax, Medicare, Social Security, & Other Taxes
Insurance Vision, Dental, Health (PPO, HMO, etc.), Disability Ins. (STD, LTD, Critical Illness, Hospital Immunity, etc.), Liability Ins. (AD&D, Accident, Legal, etc.), Life Ins. (Employee, Spouse, Additional, etc.), Health Savings (HSA, FSA), Paid Family Leave, Unemployment Ins., & Other Ins.
Voluntary Retirement Savings 401(k), 403(b), Stock Purchase Plan, Thrift Savings Plan (Fed. Govt. Employees), Savings Allotments (Fed. Govt. Employees)
Mandatory Retirement Savings Pension & FERS (Fed. Govt. Employees)
Support Obligations Child Support, Alimony, & Other Support Obligations
Loans All Retirement Loans
Dues All Union Dues
Others Wage Garnishments, Tax Levies, Donations, Parking Fees, Other Misc. Deductions

PaySync offers four (4) reports to help analyze your clients’ payroll trends: Summary Report (matches Schedule J), Monthly Report, Year-to-Date Report, & File-by-File Detail Report. To learn more about our reports, see our How It Works page.

All data and reports are stored in the cloud, allowing you to access them from any of your devices. You will have the ability to view past reports, unless you delete them.

PaySync allows you to add & categorize new payroll abbreviations or codes. This ensures that your clients’ data is extracted and categorized correctly. Each payroll abbreviation that you add will be applied to all of your future uploads as well. Your customization will only be applied to your organization’s uploads. To learn more, visit our HOW IT WORKS page.

On average, a single file is processed in under 60 seconds, plus the time required to aggregate data from all uploaded files. However, processing times may vary depending on a number of factors, such as the number of files uploaded in a batch, website traffic, and other technical resource limits.

PaySync is currently optimized for ADP, Gusto, & Government Agency (SSA, EPA, etc.) pay stubs. However, using our customizations allows the tool to handle a wider range of pay stub formats. Click the links to see examples of compatible pay stubs: Example 1, Example 2, Example 3.

We do not currently offer refunds. However, organization owners can cancel their group subscription at any time.